Kali By Rasa · Customer Care
Exchange Policy
Need another size? Eligible pieces can be exchanged within the stated window.
1. Exchange window
Eligible products may be exchanged within 15 calendar days from the date of delivery.
The exchange request must be initiated within this period.
Exchange conditions
The product must:
- Be unused and unworn.
- Have all original tags and labels attached.
- Be in original, clean and saleable condition.
- Not have been washed.
- Not have been altered, repaired or modified.
- Be free from stains, makeup, perfume, body odour or other marks.
- Be returned with the original packaging wherever applicable.
Size exchange
We strongly recommend checking the size chart provided on the relevant product page before placing your order.
If you have selected the wrong size, an eligible size exchange may be requested within the 15-day exchange period, subject to availability.
If the requested size is unavailable, we may offer another eligible size or product of equivalent value, subject to availability.
If the replacement product has a higher price, the customer will be required to pay the applicable difference.
If the replacement product has a lower price, the difference may be issued as store credit, subject to applicable terms and law.
One exchange per product
Each product is eligible for one exchange request.
Once an exchanged product has been delivered, further returns or exchanges for that same product will not ordinarily be accepted, except where the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.
2. Sale & final-sale products
Products purchased during sales, clearance events or special promotional campaigns may have different return and exchange conditions.
Where a product is specifically marked “FINAL SALE — NO RETURN / EXCHANGE”, the product will not ordinarily be eligible for return or exchange due to change of mind or size preference.
The applicable terms will be clearly displayed on the relevant product page or communicated at the time of purchase.
Nothing in this section limits rights available to customers under applicable law in relation to defective, damaged, incorrect or materially misrepresented products.
3. Customised & altered products
Some Kali by Rasa pieces may be prepared, customised or altered according to customer requirements.
Products that are customised, personalised, made to specific measurements or altered at the customer's request are generally not eligible for return or exchange due to change of mind, fit preference or sizing preference.
Customers are therefore requested to carefully verify all measurements and customisation details before confirming their order.
If a customised product is defective, damaged, incorrect or materially different from the agreed specifications, please contact us so that the matter can be reviewed.