Refund Policy

1. Refund review

Once an eligible returned product is received by Kali by Rasa, it will undergo a quality inspection.

Refunds are processed only after the returned product has been received and successfully passes the applicable inspection.

If the returned product does not satisfy the return conditions, the return/refund may be rejected, subject to applicable law.

Refund method

Where a monetary refund is approved, it will generally be processed to the original payment method used for the order, wherever technically possible.

The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank or financial institution.

Refund amount

For an approved change-of-mind return, applicable return shipping charges and other clearly disclosed non-refundable charges may be deducted where permitted by law.

Original shipping charges, if separately charged, may also be non-refundable for change-of-mind returns.

Where a return is due to a verified defect, damage, incorrect product or material discrepancy attributable to Kali by Rasa, the applicable remedy will be determined after review and in accordance with applicable law.

2. Damaged, defective or wrong product

Please contact us within 48 hours of delivery if you receive:

• A damaged product
• A defective product
• A wrong product
• A missing item
• A product materially different from what you ordered

Please provide

• Order number
• Clear photographs
• Unboxing video, if available
• Photographs of the outer packaging
• Photograph of the shipping label
• Description of the issue

We may request additional photographs or videos to investigate the matter.

Where the issue is verified and attributable to Kali by Rasa or the delivery process, we may provide an appropriate remedy, which may include:

• Replacement
• Exchange
• Repair, where appropriate
• Refund

The applicable resolution will depend on the nature of the issue and applicable law.

3. Refusal of return or exchange

A return or exchange may be refused where the product:

• Has been worn or used.
• Has been washed.
• Has been altered or repaired.
• Has missing or removed tags.
• Has stains, makeup, perfume or body odour.
• Has been damaged after delivery.
• Shows signs of misuse or intentional damage.
• Is returned after the applicable return/exchange period.
• Was purchased as a final-sale/non-returnable product, subject to applicable law.
• Does not correspond to the product originally shipped.

If a return is rejected following inspection, the product may be shipped back to the customer at the customer's expense, where applicable.