Shipping Policy

Before you order

At Kali by Rasa, we believe that clothing should carry meaning. Every piece is prepared with care, attention to detail and an intention to make it feel like it belongs to you.

Because our pieces are thoughtfully prepared rather than treated as mass-produced, immediately dispatched products, your order requires time for preparation, finishing, quality checking and packaging.

Please read the following policy carefully before placing an order on our website. By placing an order with Kali by Rasa, you acknowledge and agree to the terms applicable to your purchase.

1. Shipping & order processing

Our made-for-you approach

At Kali by Rasa, we follow a thoughtful, made-for-you approach to order preparation.

Once your order is confirmed, our team begins preparing your selected piece according to the size and specifications associated with your order. Each garment goes through the necessary preparation, finishing and quality-check process before it is carefully packed for dispatch.

We take this time because we believe a garment should not be rushed simply to get it out of the door.

Order processing time

Orders are generally prepared for dispatch within 5–6 business days from the date of successful order confirmation.

This processing period includes the time required for preparation, finishing, quality inspection and packaging.

During collection launches, festive periods, sale events or periods of exceptionally high order volume, processing may occasionally require additional time. If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Delivery timeline

For deliveries within India, please allow approximately 12–15 business days from the date of order confirmation for your order to reach you.

The 12–15 business day timeline includes:

• Order preparation
• Size-specific preparation
• Finishing and quality checks
• Packaging
• Dispatch
• Courier transit

The stated delivery timeline is an estimated window and is not a guaranteed delivery date.

Delivery may take additional time due to:

• Remote or difficult-to-service locations
• Incorrect or incomplete delivery information
• Public holidays
• Festive or peak-season periods
• Adverse weather or natural events
• Courier or transportation delays
• Government restrictions
• Strikes or disruptions
• Other circumstances beyond our reasonable control

We appreciate your patience while your piece makes its way to you.

2. Shipping charges

Applicable shipping charges will be displayed at checkout before payment is completed.

Kali by Rasa may offer free shipping on selected products, orders above a specified value or during promotional periods.

Any free-shipping offer may be subject to specific terms communicated at the time of the offer.

3. Tracking your order

Once your order has been dispatched, you will receive shipping confirmation and tracking details through your registered email address, phone number or WhatsApp, wherever applicable.

Tracking information may take some time to become active after dispatch.

Once an order has been handed over to the courier, delivery timelines are also dependent on the courier partner and destination.

4. Incorrect address or contact information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Kali by Rasa shall not be responsible for delays, failed deliveries or additional shipping costs resulting from:

• Incorrect or incomplete address
• Incorrect pin code
• Incorrect phone number
• Incorrect email address
• Customer being unavailable to receive the order
• Customer refusing or failing to accept the parcel

If a parcel is returned to us because of an incorrect address, repeated failed delivery attempts or refusal to accept the parcel, any applicable re-shipping or return-to-origin charges may be charged to the customer.

5. Delivery inspection

We carefully inspect and pack our products before dispatch. Customers are encouraged to inspect the outer packaging when receiving their order.

If the package appears visibly damaged, opened or tampered with, please:

1. Take clear photographs of the package before opening it.
2. Record an unboxing video wherever possible.
3. Contact Kali by Rasa as soon as possible.

Any issue concerning damage, missing items or an incorrect product should be reported within 48 hours of delivery.

Please retain the original packaging and shipping label until the issue has been resolved.

Failure to report an issue within the stated period may make it more difficult for us to investigate the matter with our courier partner. This does not limit any rights available to a customer under applicable law.

6. Shipping delays & unforeseen events

Kali by Rasa makes every reasonable effort to deliver orders within the stated timeline.

However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, floods or fire
• Government restrictions or public emergencies
• Strikes or transportation disruptions
• Courier network disruptions
• Technical failures
• Other force majeure events

In such circumstances, we will make reasonable efforts to assist the customer and provide available updates regarding the shipment.

7. Order cancellation

Orders may be cancelled only before they enter the processing or dispatch stage.

Because our pieces are prepared after an order is placed, cancellation may no longer be possible once preparation, customisation, processing or packing has begun.

Customers wishing to cancel an order should contact us as soon as possible with their order number.

If cancellation is approved, the applicable refund will be processed to the original payment method, subject to the terms applicable to the order and applicable law.

8. International orders

International shipping availability, charges and estimated delivery timelines will be displayed at checkout or communicated to the customer before order confirmation.

International orders may be subject to customs duties, import taxes, local charges, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

International returns and exchanges may be subject to additional shipping, customs and handling costs and may have separate terms communicated at the time of purchase.

9. Store credit

Where applicable, Kali by Rasa may offer store credit as an alternative resolution for an eligible return or exchange.

Store credit:

• May be subject to the terms communicated at the time of issue.
• May not be transferable unless expressly stated otherwise.
• May be used on eligible purchases through Kali by Rasa.
• Cannot be redeemed for cash except where required by applicable law.

Any expiry period, if applicable, will be clearly communicated when the store credit is issued.

10. Customer responsibility

Customers are requested to:

• Carefully review the product description before ordering.
• Check the size chart before selecting a size.
• Provide accurate delivery and contact information.
• Inspect the package upon delivery.
• Follow the return and exchange timelines.
• Preserve tags and packaging until the product has been accepted.
• Provide accurate information when submitting a return, exchange or damage claim.

11. Policy changes

Kali by Rasa reserves the right to update or modify this policy from time to time.

The latest version published on our website will apply to orders placed after the effective date of the updated policy.

Changes will not affect rights already accrued in respect of an order where applicable.

12. Customer support

For questions regarding orders, shipping, returns, exchanges or refunds, please contact Kali by Rasa. Our business hours are 10am to 8pm.

We aim to acknowledge customer queries and complaints within a reasonable period and work towards resolving them as promptly as possible.

13. Applicable law

This policy is intended to operate in accordance with applicable Indian laws and regulations.

Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable law.

Where applicable law provides a consumer with a right or remedy that is inconsistent with any provision of this policy, the applicable law shall prevail.