Kali By Rasa · Customer Care
Return Policy
A clear, simple return process for eligible pieces.
1. Return window
We accept eligible returns within 12 calendar days from the date of delivery.
The return request must be initiated within this period.
Please provide
- Order number
- Product name
- Reason for return
- Photographs or videos, if requested
- Any other information reasonably required to process the request
Return conditions
A product is eligible for return only if:
- It is unused and unworn.
- It has not been washed.
- It has not been altered, repaired or modified.
- All original tags and labels remain attached.
- The product is in its original and saleable condition.
- The product is free from stains, makeup, perfume, body odour, pet hair or other marks.
- The product has not been damaged after delivery.
- Original packaging is retained and returned wherever applicable.
- The return request is initiated within 12 calendar days of delivery.
Kali by Rasa reserves the right to reject a return if the product does not satisfy the applicable conditions, subject to applicable law.
2. Products not eligible for ordinary return
The following products are generally not eligible for return due to change of mind, subject to applicable law:
- Customised or personalised products
- Products altered at the customer's request
- Products that have been worn, washed or used
- Products with removed, damaged or missing tags
- Products damaged after delivery
- Products showing signs of use
- Products specifically marked Final Sale / Non-Returnable
- Products purchased under a promotion where the product page specifically states that returns are not available
If a product is defective, damaged, incorrect or materially different from what was ordered, please contact us so that the matter can be reviewed and an appropriate resolution can be provided.
3. Return shipping charges
For a change-of-mind return, size-related return or any return requested for reasons other than a defect, damage, incorrect product or material discrepancy, applicable return shipping charges may be borne by the customer or deducted from the applicable refund, where permitted by law.
Where the issue is verified as being attributable to Kali by Rasa, including a defective, damaged or incorrectly shipped product, we will review the matter and provide an appropriate resolution in accordance with applicable law.